The Best Survey Incentives to Increase Survey Participation

The Best Survey Incentives to Increase Survey Participation

Survey incentives are invaluable to the online survey experience; market researchers and business owners benefit by implementing them into their surveys to increase participation.

This is largely because taking part in a survey, brief as it may be, is not everyone’s cup of tea. In fact, survey response rates fall on the lower end of the scale, with online survey response rates totaling to roughly 26%, aka under one third.

It should come as no surprise that many online users simply have no interest in taking a survey, as they are exposed to so many other on-site elements that draw their attention.

In this way, having a survey distributed on a popular website or app can be a drawback, as users’ attention can easily be consumed by the contents of their digital environment.

Survey incentives are proven to increase survey response rates, thereby increasing target market respondents in your survey. Additionally, by adding more appeal to a survey, online survey platforms can accumulate more completes in a quicker time

This article will cover survey incentives, why they matter and the best kinds to use to increase survey participation. 

Defining Survey Incentives

As its name suggests, a survey incentive incites survey participants (or targets) to complete a survey by gifting them with some kind of stimulus. 

Incentives can take various forms, which is where marketers and market researchers can let their creativity take the wheel. This is useful as brands often reveal they are behind a survey when they provide incentives (unless their incentive strategy involves partnering with the publishing websites of their surveys, in which case, the publishers are attributed with the incentive).

Regardless of who gets credit for providing the incentive, it is necessary to draw in interest and truthful responses from online visitors. It is also a valuable way to thank survey respondents, as a thank you note alone will not suffice. 

Monetary Vs Non-Monetary Survey Incentives

Incentivizing respondents is divided into two major forms: monetary incentives and non-monetary incentives. Both are effective drivers of survey engagement and can drive repeat participation, the latter of which is critical for longitudinal studies

The following expounds on both chief incentives.

Monetary Survey Incentives

These are money or currency-based gifts that researchers use to reel in survey respondents. The responders receive the incentives only after completing their surveys. A potent online survey tool ought to be able to distinguish between a fully completed survey and an invalid survey. 

For example, it should be able to mark gibberish answers and identify flatliners and other types of suspicious survey respondents

Here are a few useful monetary incentives to employ, including best practices on when and how to use them. 

  1. Cash (Via direct deposit or a digital payments system, i.e., Paypal).
      1. How much? It depends on the length and audience of the survey. Ex:
        1. A five-minute survey for students should be incentivized by approx. $1-$10.
        2. A 20-minute survey for clinicians, scientists and other professionals should be $30-$100.
  2. Gift cards
      1. Gift cards to your own business will not solely be an incentive but will draw attention to/promote your business. It will also not cost brands any money (as the card is redeemable at their business).
      2. Gift cards to popular retailers within your target market. This requires running primary and secondary market research to understand and segment your target market
      3. The price range should correspond with the time required for the survey. Ex: $5-$15 for a survey taking about 15 minutes.
  3. Coupons
      1. Like gift cards, coupons can be offered to your business, or a popular one among your target market (NOT your competitors’). 
      2. Coupons should offer markdowns and discounts on popular products and services.
      3. The offer should hover around 25% off.
  4. Checks/Money Orders
      1. Will require collecting more personal information from respondents, such as addresses. This can serve as proof of residence in a particular demographic area if you need residents of a specific geographic location.
      2. Keep the price ranges congruent with the amount of time/effort of a survey.
      3. Ex: $5-$15 for surveys taking 10-15 minutes.
  5. Donations to Charity
    1. These are donations you send to charities or causes for the better good when respondents complete a survey.
    2. Brands can give respondents the option of sending the donations on their behalf, i.e., with their names as the donors. 
    3. This involves picking a charity that relates to your niche and is recognizable by your target market. 
    4. The price range can be concrete — $1-$20, or it can be expressed as a percentage, i.e., 10% of profits will go to a charity.

Non-Monetary Survey Incentives

These incentives coax respondents to complete surveys through non-monetary offerings. They still offer something of value to the respondent. This is a more practical use for B2B brands, as small monetary incentives often won’t be enough for, let’s say a SaaS company. This opens the door for more types of incentives.

Below are some of the kinds to employ, along with their best practices.

  1. Product Samples
      1. These allow businesses to save money and resources. Plenty of people may send requests for product samples, but are they actually considering making a purchase? This answer may vary. But when you use samples as an incentive, you are guaranteed to gain something critical in return: customer data.
      2. These samples should correlate with the efforts required for the survey. As such, small surveys should call for small samples (think in terms of both size and type of product).
  2. Trial Subscription
      1. Much like samples, these offer a sampling of a service. If you offer media such as online magazines, news sources, trade publications or video content, consider offering a free or freemium trial.
      2. The trials should run no more than 4 days to a week. 
  3. Loyalty Programs
      1. Both a practical non-monetary incentive and a method for building customer loyalty, this type of program will give respondents a taste of what your top customers gain when earning loyalty points, likely stoking their interest in your business. 
      2. Loyalty programs work by offering points, which help customers earn freebies or other perks. 
      3. Offer 1-2 loyalty rewards at most for survey completion.
  4. Company Literature
      1. Most useful for B2B respondents, who are intent on learning about a particular discipline that your brand offers in its marketing content.
      2. Examples include white papers, industry and consumer reports, webinars and video content.
      3. This is most ideal when studying professionals or hiring survey panels.
  5. Partnership Benefits
    1. This is a mutual incentive for companies that want to partner up for collaborative survey research. (Ideal for both B2C and B2B businesses, including SaaS companies)
    2. How it works: Your business grants small discounts to the partnering company’s customers; the partner business follows suit for your customers.
    3. Partnerships and other business affiliations provide more exposure for your business.

Hybrid Incentives

When brainstorming survey incentives, you need not rely on one of the chief, aforementioned methods. This is because you can merge these approaches by offering multiple incentives. This is especially useful when dividing surveys across market segments, as certain segments may be more receptive to one form of survey incentive over the other.

Additionally, there are methods that allow you to offer either monetary or nonmonetary incentives. Here is the following list of such means:

  1. Sweepstakes
      1. Also called a raffle or a drawing, sweepstakes provide an exciting opportunity for respondents to win a prize, when chosen at random. 
      2. The prize can be monetary or a product, service, experience, etc. 
      3. Every respondent taking part in the survey should have an equal chance of winning.
  1. Giveaways
      1. Similar to sweepstakes, giveaways allow respondents to win something either monetary or nonmonetary via a drawing.
      2. However, giveaways can give all survey respondents the assurance of winning something.
      3. The difference lies in what respondents can receive, not if they will receive something at all, as in with sweepstakes.
        1. Ex: One responder may win a magazine subscription, while the other may win a coupon. 
  1. Games
    1. Following suit with sweepstakes and giveaways, games allow for a more creative way to incentivize respondents. 
    2. Businesses can enter respondents to play a game, granting them the chance to win a prize. 
    3. Only the winners will be sent a prize. This is ideal for those seeking something more than just receiving a reward.

When to Use Survey Incentives

Market researchers and business owners can best benefit from survey incentives to motivate a targeted audience they have less data about. For example, perhaps not all of your quotas on one demographic or psychographic population are being filled. A survey incentive can buttress this obtaining this objective.

Or — perhaps your survey response rates are low. Implementing survey incentives will boost this metric. No one wants to do anything for free, regardless of its simplicity and little timing. 

Then there is the case of supply. Some businesses have plenty of leftover samples from a particular campaign, whether it was sending samples to those who requested them or sending goods to other businesses as part of an ABM campaign used in marketing. Rather than discard these items or let them collect dust, you can repurpose them for survey research.

The Online Survey Tool as the Survey Incentive

A robust online survey platform is a necessity for any marketer or market researcher, even with a steady survey incentive strategy in place. This is because an effective online survey tool won’t stop iterating surveys across a wide online ecosystem of websites and apps until it receives ALL the preset number of survey completions.

However, brands would be remiss to completely disregard the survey incentive approach, even with a strong survey platform in tow. This is because offering incentives will cast your business into the minds of your target market, i.e, the most valuable customers and prospects. 

The experience of gaining something (the incentive) from a brand is far more memorable than simply taking a survey that mentions a brand.  

Thus, by providing customers with a survey on matters relevant to them and offering them an incentive, which can be your company’s product, you are differentiating your brand from that of your competitors

Frequently asked questions

What is a survey incentive?

A survey incentive is anything that encourages individuals to participate in a survey. The incentive itself can come in a wide variety of forms, ranging from discount codes, monetary compensation, content, and more.

What are examples of monetary survey incentives?

Monetary survey incentives can take the form of cash or checks, gift cards, coupons, discount codes, and donations to charity.

What are some examples of non-monetary survey incentives?

Non-monetary survey incentives include product samples, company literature, media, or other forms of content, membership in a loyalty program, and trial subscriptions.

What is a hybrid survey incentive?

Hybrid incentives are those that offer a monetary or non-monetary reward to select recipients. For example, by completing a survey, the participant is entered into a raffle or giveaway.

What are the benefits of offering survey incentives?

Survey incentives are known to increase the response rates of surveys. Incentives can encourage more people to participate in your survey, which improves the response rate, thereby reducing the margin of error since you’re gaining more respondents that represent a target population

How to Get More Survey Responses: 8 Strategies From Survey Experts

How to Get More Survey Responses: 8 Strategies From Survey Experts

Every market researcher, marketer and business owner seeks to get more survey responses. Some studies claim that the average response rate for surveys is around 30%.

The number sounds intimidating because that means only every third person will participate in a survey. 

Fortunately, there’s a lot of room for improvement. With a carefully planned and executed survey you can double and even triple the number of responses you get.

Our eight tips will help you get as many survey responses as possible without affecting the quality of your results.  

#1. Keep Your Survey Simple

Whether you’re surveying your target market on complex or more general subjects, always strive to keep your survey as simple as possible. Every confusing or wordy question challenges participants’ will to focus and continue. The following includes advice on how to keep your surveys simple and engaging: 

    • Keep it short. Research shows that response rates are lower for longer questionnaires, so keep the number of questions in your survey in check. 
    • Don’t use too many open-ended questions. Asking open-ended survey questions requires more time and energy, so limit their number to maximize response rates. 
  • Eliminate jargon and complicated terminology. Abbreviations and jargon cause extra confusion, especially when you’re dealing with a general audience. 

#2. Improve Your Targeting

It’s far more interesting and engaging to answer questions that speak directly to you rather than generic questions that could be answered by anyone else. 

That’s why enhanced targeting works so well for boosting survey response rates. Suppose you’re asking a group of people about their opinion on the latest baby food product — you’ll get far better response rates when targeting parents rather than more generic sample groups. 

#3. Make It Easy To Participate in Your Survey

The way you distribute your survey plays a major role in the number of respondents that will take part in your survey. 

Compare these two scenarios:

Scenario #1. To participate in your survey, a participant has to open an email message, click the link, open a new website, sign up, confirm their email and then be routed to the survey.

Scenario #2. A survey starts directly in a mobile app that the person is using at the moment. 

The problem with the first scenario is similar to the traditional marketing funnel conversion problem: every additional step lessens the possibility that the participant attempts the desired action. 

The second scenario is rather straightforward and minimizes the number of people who opt out of the survey before it starts. Thus, to make it easy to access your survey, make sure to eliminate as many barriers to it as possible. 

#4. Add Interactive And Visual Elements

Adding visual elements to your questions serves two distinct purposes. 

For starters, visual content makes your survey questions easier to comprehend as 65% of humans are visual learners

Secondly, images make your surveys more engaging research shows that colored visuals increase people’s desire to read content by up to 80%. 

Make sure you accompany your question with visual and interactive elements such as:

  • sliders 
  • graphs. 
  • GIFs
  • Short videos

Despite the engagement levels visuals present, don't overpack your questions with them.; Only use imagery that is relevant to your questions. There is no need for extra stimuli in leu of decorations, especially when you have several questions that feature visual elements. 

#5. Keep The Flow Going

Research shows that it is becoming harder to capture respondents’ attention; over the last two decades, the average attention span decreased from 12 to 8 seconds. With so many distractions around, it’s easier than ever for respondents  to drop your survey in the middle of the process and switch to their social media or web browsing. 

To help you keep the engagement high, treat your survey as a narrative: create a flow where every question leads to the next one or builds around it.

For example, if you’re surveying people about phone gadgets you might start with broader questions about what phones do they use and then gradually introduce more specific questions about their apps or user preferences.

Another effective way to keep the audience engaged is to start with the most engaging and easy questions to encourage completion. 

If your survey contains sensitive or private questions, save them for the middle or the end, otherwise, you risk setting the wrong tone for the whole survey. The same goes for demographic questions — you risk tiring participants by putting too many demographic questions at the beginning. 

#6. Personalize Interviews

Personalization is another great way to boost the number of survey responses  studies show that personalization may increase the survey response rate by at least 8.6%.

There are several ways you can create a personalized survey experience. If you’re surveying people over email, email software allows you to automatically insert people’s names into the subject or body of your message.

And if you target a specific audience, you might greet your participants with a custom message such a “Hello young parents” or something of that nature. 

Try finding ways to personalize your surveys without making the experience artificial or affecting people’s responses.

#7. Provide Incentives

Incentives can get you more survey responses, and research shows that incentives may increase response rates without affecting the quality of answers. 

But there’s a catch: the correlation between is not that direct. In one study there was no noticeable difference in response rates between two surveys that promised $10 and $20 rewards respectively. 

So if you want to get more responses, consider adding incentives, but track your expenses and first apply the advice from other sections in this article. 

#8. Go Mobile

US adults spend almost 3 hours on their smartphones every day, and we’re only talking about active use. 

In reality, our phones are always somewhere near. Which makes mobile surveys one of the most effective and fast ways of reaching out to your target audience. 

Make sure that your participants can fill the survey on their mobile phones and you’ll enjoy a surge in response rates. 

How To Get a 100% Response Rate

There’s a surprisingly easy way to achieve a 100% response rate for your surveys: pay only for completed responses. 

Using Pollfish you can design survey questions, specify the target audience, and then get as many responses as you need. 

We partnered with thousands of providers to ensure that your responses come directly from your true audience.

Check out how our next-generation survey platform helps you get survey insights you can count on.


Frequently asked questions

What is a survey response rate?

Also known as survey completion or return rate, survey response rate refers to the percentage of people who complete a survey. The response rate is calculated by dividing the number of people who returned the survey by the total number of people who received the survey.

Are short surveys better than long surveys?

Short surveys are not necessarily better than long surveys, but they are more likely to generate a higher response rate. Depending on your motivations for using a survey, you may benefit from using a short survey.

How does enhanced targeting improve survey response rate?

Enhanced targeting is used to ensure that your survey is distributed to an appropriate audience. With enhanced targeting, survey response rate is improved because the questions are relevant and interesting for the respondents, which encourages them to complete the survey.

How do visual elements improve a survey?

Visual elements can make it easier for respondents to understand the survey questions and make the survey itself more engaging.

Why is it important to ensure that online surveys are accessible on mobile devices?

The response rate of a survey is typically higher when the survey is well-formatted for a mobile device. This allows users to access and complete the survey when and where they have time, rather than waiting until they are in front of a computer.